Subscription Tiers for Repair/ Support
Recruit
Perfect for hobbyists who want expert help when they need it.
Unlimited email and chat support
One 30-minute phone/video support session per month
Priority scheduling over non-members
10% off repair labor
10% off filament and accessories
Monthly printer health tips and maintenance checklist
Ideal for: New makers and casual hobbyists.
$14.99 /month
Specialist
For makers who print regularly and want preventative maintenance.
Everything in Recruit, plus:
25% off preventative maintenance service each year
Same-day response goal (business hours)
Bi-Annual printer inspection
Firmware updates during maintenance
Calibration and tuning
10% off repair labor
One emergency remote support session each month
Discounted pickup and delivery
Priority parts ordering
Ideal for: Serious hobbyists, Etsy sellers, and makers who rely on their printer weekly.
$29.99 /month
Commander
Designed for businesses and heavy users.
Everything in Specialist, plus:
Covers up to 3 printers
Same-day response goal (business hours)
After-Hours response
Bi-Annual preventative maintenance for all covered printers
20% off repair labor
Annual deep cleaning and full calibration
Dedicated support contact
Ideal for: Small businesses, schools, makerspaces, and production environments.
$59.99 /month